We read your site against the rules and tell you exactly what is missing, on which page, with wording you can paste in. Most firms need one or two changes. Some need none.
What we check
The SRA requires published price and service information for nine areas of work, and a complaints procedure that names the Legal Ombudsman. The requirements are detailed. Firms rarely fail all of them. They often fail one.
The SRA checks too. It sweeps firm websites periodically and has issued hundreds of warnings alongside a number of fixed penalties.
| Rule | Requirement |
|---|---|
| 1.3 | Prices published for conveyancing, probate, immigration, motoring offences, employment tribunals, debt recovery and licensing |
| 1.4 | Each price stating total or range, basis of charges, staff qualifications, disbursements, VAT, key stages and timescales |
| 2.1 | Complaints procedure covering how and when to approach the Legal Ombudsman and the SRA |
| 4 | SRA authorisation number and the digital badge displayed |
A finding from a real review
This firm is anonymised. Its report ran to two findings and six passes.
The complaints page sets out how to complain to the firm and points the reader to the SRA. It does not mention the Legal Ombudsman, or the time limits for going to them.
Fixed fees and hourly rates are published for debt recovery, and hourly rates for employment tribunal claims. No change needed.
If the review finds nothing that needs changing, there is nothing to pay. Send your website address to liam@transparencycheck.co.uk and you will have the findings back within two working days.
How the review is done
Software reads the site first. That is what keeps the fee at £149 rather than a consultancy day rate.
Then every finding is verified against the live page before it goes anywhere near you. During testing the software produced five findings that turned out to be wrong. All five were caught at this step. None reached a firm.
Anything that cannot be verified is reported as worth checking, not as a breach.